Job title: Customer Service Representatives, Wellington, Fixed Term ending 30.6.2022
Company: Ministry of Social Development
Expected salary: $53502 per year
Location: Wellington
Job description:
About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Customer Service Representatives, Wellington

Fixed term to end of June 2022.

As a Customer Service Representative you will provide a range of services through inbound and outbound calling to support New Zealanders.

About the role

In-Work Support is a free and voluntary service offered to clients who have recently cancelled their benefit or have transferred to Non-Beneficiary and entered into Full Time Employment. You will help clients work through any potential barriers that may arise while they are working. These barriers can be either work related or personal by providing them with information, advice or referrals to help them. This also includes providing advice on entitlements, different services available and processing payment incentives. You keep in regular contact with clients through text, calls and emails for up to 48 weeks while they’re in work!

Hours of work

These positions will be for 37 hours and 55 minutes per week over 5 days Monday to Friday.

You will be rostered to work shifts, usually between 7am and 6pm. As business demands and needs change, the occasional Saturday may be required.

We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.

About you

You enjoy working in a fast paced environment where change is normal and you can make good decisions
  • You quickly navigate your way around computer systems and love learning
  • You like communicating with people and always provide a positive experience
  • You work efficiently and correctly.
About the benefits
  • The starting salary for this role is $53,502
  • Vibrant and proudly diverse one-team culture
  • Great training and development opportunities
As this is a Level 4/5 ANZSCO position, preference is given to those who hold NZ Citizenship or Permanent Residency at the time of application.

How to apply

Apply online with your current CV. If you work for MSD, apply through your myHR careers portal at work.

For further information or if you have any queries about the role, please contact [email protected]

Position Description

How to apply

To apply, click the ‘Apply Now’ button to upload your CV, cover letter and complete the online application form.

Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the competencies listed in the position description.

All applications must be made online. If this is not possible or if you have any queries, please contact us at

Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

Closing date: 16 January 2022

Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated.
Job date: Wed, 05 Jan 2022 23:55:48 GMT